It is your responsibility to notify your insurance company that you have a referral to the Animal Health Trust for further investigation and possible treatment of your horse. Requirements of insurance companies differ, and to avoid delays with additional procedures it is helpful to keep your insurance company up to date and comply with their requirements. We can provide them with interim reports during an appointment if required.
As part of the confirmation paperwork for your appointment, we will send you an authorisation form. If you complete this and leave it with us, we will be able to claim direct from your insurers at the end of your horse's appointment. We will send your insurers the original invoice, a copy of the clinician's report, and your completed authorisation form. Copies will be provided to you, so you are aware that these have been sent to your insurers. In most cases, your insurers will pay the Animal Health Trust those amounts that are covered under your policy, and will advise you of any balance that is due to be paid by yourself.
If you have a claim form that requires completion by our clinicians, please bring this with you completed by yourself and signed, or forward it to us, and we will ensure it is completed and sent to your insurers.
If your horse is not insured, or if you would prefer to process your claim yourself, then you do not need to fill in the authorisation form. We will simply forward the final invoice to you, for you to submit to your insurers.