Customer Service Assistant

Salary: Up to £16,160

Closing date: 8th March 2019

Permanent, Full time (35 hours per week)

The Animal Health Trust is a leading charity dedicated to the improvement of animal health and welfare through veterinary research, together with high quality clinical services and a commitment to education. The Trust comprises of the Centre for Small Animal Studies, Centre for Equine Studies and Centre for Preventive Medicine.

We are currently looking for an enthusiastic person to join our canine laboratory team acting as “front of house” for our DNA testing service, which provides DNA and parentage testing to veterinary professionals as well as private dog owners and breeders.

As the team’s Customer Service Assistant you will be the main point of contact for customers; coordinating their orders, resolving queries over the phone or by email and assisting them in using the web shop. Other administrative duties will include preparing reports and as well as receiving new samples and sending out swab kits.

The successful applicant should enjoy dealing with customers, primarily over the phone, and have previous experience of operating within a customer service environment. Good IT skills and experience of using Microsoft WORD and EXCEL are also essential.

To view the job description, click here

We offer our staff a generous employer contribution pension scheme, death in service, free parking, staff discounts and basic 25 days holiday per annum plus bank holidays.

For further information please contact Cathryn Mellersh, Head of Canine Genetics by email

If you are interested in applying for this position, please forward your CV and covering letter, stating why you are interested in this role to or by post to Human Resources Department, Animal Health Trust, Lanwades Park, Kentford, Newmarket CB8 7UU.

Closing date: 8 March 2019

Interviews: w/c 25 March 2019